As the Coronavirus epidemic continues to unfold, the below is a summary of the position
in South and Southern Africa for your reference.
As we work with over 1600 suppliers in the region, it isn't possible to have one blanket approach on how each of them is dealing with cancellations or provisional bookings. However, the below guidelines seem to be acceptable to the broad majority of them, and we are using these as a base policy that you too can use, both on existing bookings and to encourage provisional bookings to confirm:
1. Clients may postpone bookings for up to 12 months from the original date of travel
at no penalty
2. Any postponement needs to be done at least 30 days prior to arrival
3. Any seasonal or annual rate changes to the original booking period
remain for the client's cost
4. In the event of the booking cancelling entirely, standard cancellation terms apply
5. Payment terms are unchanged, although can be carried as a credit
in the event of a postponement.
6. The Festive period (20 Dec 2020 - 05 Jan 2021) may have a different policy -
please check on a per case basis
7. As insurance cover varies between countries and the type of policy taken,
we cannot advise on this but encourage a policy that offers most flexibility given the circumstances
Coronavirus in South Africa
There are currently 7 recorded cases of the virus in the country, all of which can be traced back to one tour group who returned from Northern Italy. The group members have all been traced and quarantined and all people that they have been in contact with have been traced and are isolated.
All arriving passengers at ports of entry into South Africa are being screened on arrival and there is an isolation facility at international airports for any traveller suspected of having COVID-19 symptoms. As with most airports now, there are hand sanitisers throughout the airport, and disinfection cleaning of surfaces has been increased incrementally.
Zimbabwe and Botswana
There has been some confusion with varying policies issued by these two countries in the past few days. The advice below and attached forms are the latest and most up to date procedures:
Visitors are required to complete a medical form on arrival (download it here).
They are then temperature screened. Should the traveller show signs of fever they will be taken for a further medical examination and MAY be quarantined for up to 14 days. According to Botswana Government, any guests/pax with high temperatures coming through the border will be taken to Kasane Primary Hospital for further check-ups. If there are suspected cases, they will be transferred to Gaborone for quarantine.
Please click here to view the Zimbabwe press statement.
Visitors are screened on arrival and required to fill out a medical form.
Download the form here.
Currently the only update is courtesy of the German embassy:
'Mozambique is carrying out increased health checks on the entry for travellers from 'risk countries' of the Corona virus. If there are suspicions, an order of quarantine must be expected. These controls are implemented at all Mozambique Airports and at the border crossings to South Africa. Mozambique has also established six quarantine centres nationwide. Maputo is the Mavalane Isolation Center near the international airport. This centre also tests for suspected infection with Covid-19. A 14-day domestic quarantine is generally recommended for people entering Mozambique from China, Iran, South Korea or Italy.'
As the situation is a changing one, the above may be updated and changed, but is the most accurate assessment of the scenario at this time.
This email was sent by New Frontiers Tours (Pty) Ltd, South Africa